Support

List something you own, browse for something you want, and send an offer with one of your items. The owner can accept, decline or counter. You negotiate in chat until the trade feels fair, both of you confirm the deal, then meet up, exchange and rate each other.

Coins are an in-app credit for Bartera features: the fee for each completed deal after your first free one, boosting a listing to the top, and featuring it on the home feed. You earn coins while setting up, and you can buy coin packs in the app through the App Store or Google Play with real money.

Coins have no cash value, can't be withdrawn or transferred, and are never paid to the other trader — if item values differ, any cash top-up is settled directly between you. For refunds on a store purchase, request one from Apple or Google; if your coins didn't arrive after a purchase, email us with the order ID from your store receipt.

• Meet in a busy public place during the day, and tell a friend where you're going.
• Keep chats and offers inside Bartera — they're your record if something goes wrong.
• Inspect the item before you hand yours over. Check it powers on, matches the photos and isn't damaged.
• Never share OTPs, passwords or bank/UPI details, and never pay anyone outside the app.
• Check the other person's ratings, reviews and verification badge before agreeing.
• If something feels off, walk away and report the user.

Verified members have confirmed their phone number or email and completed our identity checks. Listings also get an AI image check that looks for signs of tampering or stock photos and gives you a confidence read. Verification lowers risk but doesn't guarantee an item — always inspect before you trade.

Open the person's profile, a listing, or a chat and tap the menu (⋯) to choose Block or Report. Blocking hides your listings from each other and stops new chats, offers and messages between you. You can unblock people later from your blocked list in Settings.

Reports go to our moderation team, who review them and can remove content or suspend accounts. For anything urgent or involving your safety, also email support@bartera.in — and contact local police if you are in danger.

In the app, go to Profile → Settings → Delete account. You can also request deletion by email. See Delete your account for what is deleted and what is kept.